Citizens of Humanity Group Return Policy
When purchasing from Citizens of Humanity, it's important to be aware of the company's return policy for a smooth shopping experience. Citizens of Humanity is known for premium denim and quality apparel. They prioritize customer satisfaction through clear return guidelines.
Overview of Return Policy
Citizens of Humanity offers a straightforward return policy. If you are not fully satisfied with your purchase, you can return unworn, unwashed, or defective merchandise within 30 days of the purchase date for a full refund. Items must have the original tags attached and be in the same condition as received.
To initiate a return, you should follow the steps outlined on their website. This usually includes filling out a return form or contacting customer service. The process aims to be user-friendly, making returns easy for customers.
Here is a step-by-step guide:
- Complete the Return Form: Each shipment comes with a return form to fill out and include with your return.
- Pack Your Return: Include all original tags and pack the items securely.
- Ship the Items Back: Use the prepaid return label or your own shipping method to send the items back to Citizens of Humanity.
Refunds are processed within 7 to 10 business days upon receipt of the return package. Refunds are credited back to the original payment method. Please note that shipping and handling fees are not refundable.
Special Return Circumstances
Open Box Returns
The standard policy does not explicitly mention provisions for open box returns. Items need to be in their original condition with tags attached to be eligible for return. Always check the latest return policy on their website for updates or contact customer service for clarification.
Holiday Return Policy
During the holiday season, many retailers offer extended return periods. Citizens of Humanity may provide a longer return window for holiday gifts. For updated holiday return information, check their website or reach out to customer service.
Customer Service Details
If you have questions about your return or face any issues, contacting Citizens of Humanity customer service is recommended. You can find their customer service phone number and email on the "Contact Us" page of their website.
- Customer Service Phone Number: Refer to the "Contact Us" page.
- Customer Service Email: Check the "Contact Us" page for the latest email address.
Returning an item to Citizens of Humanity is meant to be seamless. Follow their guidelines closely to ensure a successful return process. Review their return policy regularly, especially during holiday seasons, to stay informed of any changes that may affect the return window or process.
