Billabong Return Policy
Shopping with Billabong offers a surf-inspired experience. Their return policy aims to make returns easy and straightforward.
Overview of Return Policy
Billabong allows returns within 30 days of the original purchase date. Items must be unworn, unwashed, and in sellable condition, with all original tags attached. Online purchases must be returned online and cannot be taken to physical retail stores.
Returning Online Purchases
To return an online purchase, visit the Billabong returns page at www.billabong.com. Have your order number and email address ready. The site will guide you through the return process and provide steps to print a return label. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Special Return Policies
Open Box Returns
Billabong accepts returns of open-box items as long as the product is in its original condition and packaging is intact. This applies under the same conditions as other returns.
Holiday Return Policy
Billabong extends the return window during the holiday season, giving gift recipients more time for returns or exchanges. Check the Billabong website for updates on this policy as the holiday season approaches.
Exceptions
Certain items are excluded from the general return policy. Final sale items are non-refundable and non-exchangeable. Swimwear and underwear must have the original protective adhesive strip and be in new, unused condition due to hygiene concerns.
Customer Service Contact Information
If you have questions about the return policy or face issues during the return process, contact Billabong’s customer service team:
- Customer service phone number: This varies by region and can be found on their official website or in your shipping paperwork.
- Customer service email: The most accurate contact information, including email, is available in the customer support or “Contact Us” section of Billabong’s website.
When returning items, include all originally received items and packaging. Ship the items back within the 30-day window and keep a record of your tracking number for reference.
