What Are the Best Ways to Contact Sephora Customer Service?
Sephora, known for its wide range of beauty products and exceptional customer experiences, often finds customers eager to reach out for assistance. Whether you're shopping online or in-store, getting in touch with Sephora's customer service can be a breeze if you know the right methods.
How to Contact Sephora Customer Service
For direct assistance, call Sephora’s customer service at 1-877-737-4672. This line is available for U.S. and Canada customers, with hours from Monday to Friday, 5 AM to 9 PM PT, and weekends from 6 AM to 9 PM PT. To avoid longer wait times, try calling midweek or during off-peak hours.
For customers who are deaf or hard of hearing, Sephora provides TTY support at 1-888-866-9845.
Use Sephora’s live chat feature on their website, available during customer service hours. This is a convenient way to get real-time help with order issues, product questions, or general inquiries.
How Can I Get Help In-Store?
If you prefer a more personal touch with your inquiries, visiting a Sephora store can be incredibly helpful. Here’s how to effectively get in touch with customer service in a physical location:
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Ask a Store Associate: The simplest way to get assistance is by approaching a Sephora associate inside the store. They are trained to help with product inquiries and services, from recommendations to returns.
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Customer Service Desk: Many larger Sephora locations have a dedicated customer service desk. Head there if you have specific concerns about your purchases or need product exchanges. The staff at this desk often have more detailed product knowledge and can spend more time addressing your concerns.
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In-Store Events: Keep an eye on Sephora's calendar for special in-store events or beauty classes. Representatives are often available during these events to answer any questions you might have about the products or services offered.
Reaching out to Sephora's customer service can be done through various convenient channels, whether you’re online or in-store. By knowing your options and keeping a few tips in mind, you can quickly get the assistance you need to enhance your shopping experience. Happy shopping!