Visual Comfort & Return Policy: Hassle-Free Shopping Experience

Shopping online can sometimes be a bit intimidating, especially when it comes to home decor items like lighting fixtures. You may have concerns about the quality, size, or even the compatibility of the product with your space. Visual Comfort & understands these worries and strives to provide a hassle-free shopping experience for their customers.

Visual Comfort &'s General Return Policy

Visual Comfort & has a generous return policy that allows customers to return eligible items within 30 days of the purchase date. They understand that sometimes products may not meet your expectations or fit perfectly into your design scheme. To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.

Visual Comfort & reserves the right to assess a restocking fee for returns. This fee generally ranges from 10% to 30% of the original purchase price, depending on the specific item being returned. It's important to review their return policy and consider any potential restocking fees before making a purchase.

Special Holiday Return Policy

During the holiday season, Visual Comfort & extends their usual return window. If you make a purchase between November 1st and December 31st, you have until January 31st of the following year to return eligible items. This extended return period ensures you can confidently shop for gifts without worrying about strict return deadlines.

Customer Service Excellence

Visual Comfort & prides itself on providing exceptional customer service. Their knowledgeable and friendly representatives are available to assist you with any inquiries or concerns you may have. Whether you need help choosing the right product, have questions about the return process, or require support with an existing order, their team is just a call or email away.

In addition to phone support and email options, Visual Comfort & offers a convenient live chat feature on their website. Simply visit the Visual Comfort & website and look for the live chat icon in the bottom right corner. This real-time messaging service allows you to connect with a customer service representative without the need to pick up a phone or wait for an email response.

Visual Comfort & strives to provide a seamless and enjoyable shopping experience for their customers. With their flexible return policy and excellent customer service, you can feel confident exploring their vast selection of lighting fixtures. If you ever need to return an item, their helpful representatives will guide you through the process.