How to Contact Vans a VF Company Customer Service and Their Return Policy

Vans is a well-known sneaker and apparel brand under VF Corporation. If you have inquiries or concerns related to Vans products, their customer service team is ready to help. This article explains how to contact Vans customer service and outlines their return policy.

Contacting Vans Customer Service

What are the ways to reach Vans customer service? Here are the different options available:

Phone: Call Vans customer service at 1-855-909-8267. Representatives are available Monday to Friday from 6 am to 8 pm (PST) and Saturday from 8 am to 4 pm (PST).
Email: You can email Vans customer service at [email protected]. Include all necessary details about your inquiry for better assistance.
Live Chat: Vans offers a live chat feature on their website for real-time assistance. Look for the "Chat" button on the support page during business hours.
Help Center: Explore Vans' Help Center on their website. It includes FAQs and information about various topics like orders, returns, and size guides.

Vans Return Policy

What should you know about Vans' return policy? Here are the key points:

Time Frame: Returns are accepted within 30 days of purchase. Items must be unused, unworn, and in original condition with packaging, tags, and labels.
Proof of Purchase: Retain proof of purchase, such as a receipt or order confirmation email, for returns.
Return Options: For online purchases, returns can be made by mail or at any Vans store. In-store purchases must be returned at the original store.
Refund Process: Refunds are processed after the returned item is received and verified. Refunds are issued in the original form of payment and do not include shipping charges, unless the return is due to a Vans error.
Exchanges: Vans does not offer direct exchanges for online purchases. To exchange an item, return it and make a new purchase.

Vans' return policy may differ for certain items or during promotions. Check their website or contact customer service for specific details.

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