Urban Outfitters' Return Policy

Shopping at Urban Outfitters can be exciting. But what happens if your purchase doesn't meet your expectations? Urban Outfitters has a return policy to help ensure satisfaction with each purchase.

Know Your Time Frame

Urban Outfitters allows 30 days from the date of purchase for returns or exchanges. This timeframe lets you try out your new items and decide confidently whether to keep them. After 30 days, returns and exchanges are not accepted.

The Condition of Your Items

Items must be in their original condition to be eligible for a return or exchange. They should be unworn, unwashed, and have all tags attached. This standard allows Urban Outfitters to resell the items. Avoid removing tags or discarding original packaging if you are considering a return.

Don’t Forget Your Receipt

To return an item, you need your original receipt or proof of purchase. Without it, Urban Outfitters may only provide merchandise credit based on the current selling price, which could be less than your original purchase price if the item is now on sale.

Easy by Mail or In-Store

You can return items through mail or at any Urban Outfitters store. For mail returns, use the pre-paid, pre-addressed label included with your order. Be aware that a return shipping fee will be deducted from your refund. For in-store returns, bring the item and your receipt for a quick exchange or refund.

Refund Methods and Timelines

Refunds are typically issued in the original form of payment. If you paid by credit card, expect to see the refund on your statement in one to three billing cycles. For PayPal purchases, the funds will return to your PayPal account.

Online Purchases and In-Store Returns

You can return online purchases at any Urban Outfitters physical location. This offers a chance to browse for potential exchanges while completing your return. Remember to bring your receipt to make the process easier.

Special Items to Note

Some items have specific return rules. Beauty products, intimate apparel, and swimwear must have original packaging and be unopened and unused to qualify for a return. Check specific return information for these items to avoid issues.

Exchanges Done Right

Exchanges for size or color can usually be processed in-store immediately. For mail returns, it is recommended to place a new order for the correct item and return the original for a refund, ensuring you receive the desired item promptly.

Keep an Eye on Seasonal Items

During holiday seasons or special promotions, Urban Outfitters may extend their return policy. Check their website for the most current information on holiday return policies or any changes.

Urban Outfitters’ return policy is designed to benefit customers. They aim to make the return process straightforward and pleasant. Regardless of the reason for your return or exchange, Urban Outfitters works to ensure a smooth and worry-free experience.