Under Armour's Return Policy: A Customer-Friendly Approach

Under Armour is a leading brand in athletic wear, known for its innovative designs and high-performance gear for athletes and fitness enthusiasts alike. With a strong focus on customer satisfaction, Under Armour offers a flexible and convenient return policy that ensures a hassle-free shopping experience. Whether you purchased online or in-store, the brand's return process is designed to meet the needs of its customers.

What Can You Return?

Under Armour allows returns for any item that doesn't meet your expectations, whether due to fit, color, or simply changing your mind. The return policy applies to all products, including shoes, sports apparel, and accessories. This flexibility allows customers to shop confidently, knowing they can return items that don’t work for them.

Time Frame for Returns

Under Armour provides a generous 60-day return window from the date of purchase or order. This extended time frame allows customers to thoroughly evaluate their purchases at home before deciding whether to keep them. As long as the items are in their original condition—unworn, unwashed, and with tags attached—they are eligible for return.

Open Box Return Policy

If you've opened the packaging but haven't used or worn the item, Under Armour still accepts returns as long as the product remains in like-new condition with all original tags and packaging intact. This open box return policy gives customers the freedom to inspect and try on items without the worry of being stuck with them if they decide not to keep them.

Return Methods

Under Armour offers multiple return methods, allowing customers to choose the most convenient option based on their purchase method—whether online or in-store.

Online Purchase Returns

For items purchased online or through the Under Armour app, the return process is simple and straightforward:

1. Log into Your Account: Start the return process by logging into your Under Armour account and navigating to your order history.
2. Initiate the Return: Select the items you wish to return, and Under Armour will generate a prepaid shipping label.
3. Package the Items: Repack the items securely and affix the prepaid return label to your package.
4. Return Shipping: Drop off your package at a designated carrier location. Under Armour offers free return shipping for online purchases, making the process even more convenient.

Once Under Armour receives the returned items, it typically takes up to 10 business days for your refund to be processed and issued back to the original payment method.

In-Store Purchase Returns

For in-store purchases, returning items is just as easy. Simply bring the items back to the store along with your original receipt or proof of purchase. Under Armour stores will assist in processing the return, and refunds will be issued to the original payment method. This option allows for quick and hassle-free returns without the need for shipping.

Returning Online Purchases In-Store

Under Armour provides the convenience of returning online purchases at their physical store locations. If you prefer not to deal with return shipping, simply take your items and receipt or order confirmation to an Under Armour store, and they will process the return for you.

Returns Without a Receipt

Under Armour prefers customers to have proof of purchase, such as a receipt or order confirmation. However, if you’ve lost your receipt, you may still be able to return the item. In such cases, the return may be processed as a merchandise credit or gift card based on the current selling price of the item. Keep in mind that returns without a receipt are subject to the discretion of the store manager and could be declined if the return conditions are not met.

Refunds

Once your return is received and inspected, Under Armour will process your refund, typically within 10 business days. Refunds are issued to the original payment method, making the process seamless. If the original payment method is no longer valid or if you are returning a gift, Under Armour may issue a gift card or store credit as an alternative.

Exchanges

Under Armour does not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, you will need to return the original item and place a new order. This ensures that you can get the replacement item quickly, without waiting for your return to be processed first.

Holiday Return Policy

During the holiday season, Under Armour typically extends its return window to accommodate early shoppers and gift-givers. This extended return period allows customers more flexibility when purchasing holiday gifts, knowing that returns or exchanges can be handled after the holiday season. For specific holiday return timelines, it’s a good idea to check Under Armour’s website or contact customer service closer to the holiday shopping period.

Special Cases: Warranty and Defective Products

Under Armour stands behind the quality of its products. The brand offers a Limited Warranty that covers defects in materials and workmanship for the practical lifetime of the product. If a product has a defect, you may be eligible for a repair, replacement, or refund. For warranty claims, contact Under Armour’s customer service team for further instructions on how to proceed.

Under Armour’s return policy is designed with the customer in mind, offering flexibility and convenience at every step. The 60-day return window, the ability to return open-box items, and free return shipping for online purchases make it easy for customers to shop without worry. Additionally, the option to return online purchases in-store and the extended holiday return period show that Under Armour is committed to providing a positive shopping experience year-round.

Whether you’re purchasing athletic wear for performance or leisure, Under Armour’s return policy ensures that you can shop with confidence, knowing that if something doesn’t work out, you have flexible options to return or exchange your items easily.