The Return Policy of The Walking Company

The Walking Company is a renowned footwear retailer that offers a wide range of comfortable and high-quality shoes for men and women. Whether you're looking for a pair of stylish boots, athletic sneakers, or supportive walking shoes, The Walking Company has got you covered. However, it's always important to be familiar with a store's return policy before making a purchase. In this article, we will delve into the return policy of The Walking Company and also explore any special holiday return policies they may have.

General Return Policy

The Walking Company understands that sometimes returns or exchanges are necessary, and they strive to make the process as simple as possible. If you find yourself unsatisfied with your purchase, you can return the item within 30 days of the original purchase date. To be eligible for a return or exchange, the item must be in its original, unworn condition and accompanied by the original receipt or packing slip.

It's worth noting that The Walking Company offers free returns and exchanges both online and in-store. This means that regardless of whether you made your purchase online or at one of their brick-and-mortar stores, you have the flexibility to return or exchange your item through either channel.

Special Holiday Return Policy

During the holiday season, The Walking Company extends its return policy to accommodate gift-giving. If you make a purchase between November 1st and December 31st, you can return or exchange the item until January 31st of the following year. This allows you to shop for gifts without worrying about the usual 30-day return timeframe. However, as always, the item must be in its original condition and accompanied by the necessary proof of purchase.

Customer Service

If you have any questions or concerns regarding The Walking Company's return policy or any other issue, their customer service team is readily available to assist you. You can reach out to them either by phone or email.

To contact The Walking Company customer service via phone, dial the following number: 1-800-642-9265. Their hours of operation are Monday through Friday from 6:00 am - 8:00 pm Pacific Time, and Saturday through Sunday from 7:00 am - 4:00 pm Pacific Time.

To email The Walking Company customer service, send your inquiry to [email protected]. They aim to respond to all emails within 24-48 hours.

Understanding the return policy of any retailer is essential to ensure a hassle-free shopping experience. The Walking Company provides a straightforward return policy that allows customers 30 days to return or exchange items in their original condition. Additionally, during the holiday season, the return window is extended until January 31st for purchases made between November 1st and December 31st.