The Tile Shop Return Policy

The Tile Shop is well-known for its extensive range of high-quality tiles and tile-related products. With their commitment to customer satisfaction, they have established a flexible and customer-friendly return policy. Whether you need to make a return because of a change of mind or a product defect, The Tile Shop has got you covered.

General Return Policy

The Tile Shop offers a generous return policy for most items purchased from their website or retail stores. If you are not completely satisfied with your purchase, you can return the product within 90 days of the purchase date. It’s important to note that the items should be in their original condition and packaging.

To initiate a return, you can contact The Tile Shop's customer service department via email at [email protected] or by calling their customer service hotline at 1-800-398-4048. Their customer service team will guide you through the process and provide you with any necessary assistance.

Special Holiday Return Policy

During the holiday season, The Tile Shop understands that the gift-giving process can be a bit more complex. To accommodate this, they offer an extended return period for holiday purchases. If you make a purchase between November 1st and December 31st, you will have until January 31st of the following year to return the item.

This special holiday return policy gives shoppers peace of mind when purchasing gifts for their loved ones. Whether you are buying tiles for a home improvement project or a gift for someone special, you can shop confidently at The Tile Shop knowing that you have ample time to return or exchange items.

Exceptions and Conditions

While The Tile Shop has a flexible return policy, there are a few exceptions and conditions to be aware of. Custom-made products, such as specially cut tile or personalized items, cannot be returned unless they arrive damaged or defective. Additionally, used or damaged items due to improper installation or maintenance are not eligible for return.

It is also worth noting that The Tile Shop reserves the right to deny returns or refunds for any products that do not meet their return policy criteria. It's always a good idea to read and understand their return policy in its entirety before making a purchase.

With its customer-friendly return policy, The Tile Shop places an emphasis on customer satisfaction. The 90-day return window and the extended holiday return policy provide customers with ample time to change their minds or return defective products. Remember to contact their customer service team at [email protected] or call 1-800-398-4048 for any return inquiries or assistance.