How to Contact The Guitar Center Customer Service and Their Return Policy
The Guitar Center Company is a retailer of musical instruments and equipment. They offer a range of products for both beginners and professionals. Customers may need assistance or wish to return a purchased item. This article covers how to contact customer service and outlines their return policy.
Contacting The Guitar Center Customer Service
The Guitar Center provides several channels to reach their customer service team:
-
Phone: Call customer service for immediate assistance. The toll-free number is available on The Guitar Center's official website.
-
Email: For written communication, customers can email the customer service team. They usually respond in a reasonable time frame. The email address can be found on the "Contact Us" page of the website.
-
Live Chat: Use the live chat feature on their website for real-time conversations with customer service representatives. This is a convenient way to get help.
-
In-Store: Visit your nearest Guitar Center store for face-to-face assistance. Staff members are available to help with any inquiries. Find the nearest store using the store locator on their website.
The Guitar Center's Return Policy
Here’s an overview of The Guitar Center's return policy:
-
Returns within 45 Days: Customers can return most items within 45 days of purchase.
-
Required Condition: Items must be in their original condition and packaging, including all accessories, manuals, and warranties.
-
Exceptions: Some items, such as harmonicas, earphones, and special orders, are non-returnable due to hygiene reasons. Final clearance items and discontinued products also cannot be returned.
-
Proof of Purchase: A sales receipt or order confirmation email is required to initiate a return.
-
Refund Options: Customers can choose a full refund in the original form of payment or store credit.
-
Return Process: To return an item, customers can bring it to a Guitar Center store or contact customer service for return authorization. After obtaining authorization, pack and ship the item back.
-
Online Purchases: Items purchased online can be returned in-store or via mail. Generally, return shipping costs are the buyer's responsibility.
-
Damaged or Defective Items: If an item arrives damaged or defective, The Guitar Center covers return shipping costs. They will provide a replacement or issue a refund based on the customer's preference.
Review the return policy on The Guitar Center's website or consult customer service for specific queries regarding returns.
