How to Contact Talbots Customer Service and Understand their Return Policy

Talbots offers a variety of women's clothing, shoes, and accessories. Knowing how to contact their customer service and their return policy can help you if you need assistance or wish to return an item.

Contacting Talbots Customer Service

You can reach out to Talbots customer service through several methods:

Toll-Free Phone Number: Call 1-800-TALBOTS (1-800-825-2687) to speak with a representative. The phone lines are open Monday to Saturday, 8 am to 10 pm ET, and Sunday, 10 am to 8 pm ET.
Online Chat: Go to the Talbots website and click on the chat icon at the bottom right corner to connect with a live chat agent for assistance.
Email Support: Send your questions or concerns via email to [email protected]. Talbots aims to respond promptly.
Postal Mail: You can also write to Talbots customer service at One Talbots Drive, Hingham, MA 02043.

Understanding Talbots Return Policy

Talbots has a clear return policy designed to ensure customer satisfaction. Here are the key points:

Time Limit: Customers have a 90-day return/exchange window for most items, including regular-price, sale, and clearance merchandise.
Original Condition: Items must be unworn, unwashed, and have all tags attached to qualify for a return. Talbots can deny returns if there are signs of wear or damage.
Proof of Purchase: Keep your original receipt or packing slip as proof of purchase for returns or exchanges. Talbots can often locate your purchase using your credit card number or customer loyalty number if you've misplaced the receipt.
Return Methods: You can return items by mail or in-store. If returning by mail, you will pay for return shipping. In-store returns are free.
Refunds: Refunds are issued in the original payment method. Without a receipt, you will receive merchandise credit for the current selling price.
Final Sale Items: Products marked as "Final Sale" cannot be returned or exchanged. These items are clearly labeled both on the product page and during checkout.

Talbots' return policy may change, especially during promotions. Review the policy on their website or contact customer service for the latest information.

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