SupplyHouse.com Return Policy: Hassle-Free Returns for Customer Satisfaction
SupplyHouse.com is an online supplier of plumbing, heating, HVAC, and electrical products. They prioritize customer satisfaction and have created an easy-to-follow return policy. This policy ensures that returns are as smooth as possible, whether you have a product that doesn't meet your needs or have simply changed your mind.
General Return Policy
Customers can return products within 30 days of purchase. To qualify for a return, items must be unused, in their original condition, and in the manufacturer's packaging.
Certain products may have specific return restrictions due to safety or regulatory concerns. These products can include gases, chemicals, and hazardous materials. For detailed information on any specific restrictions, please consult SupplyHouse.com's website.
To initiate a return, contact SupplyHouse.com's customer service team by phone or email. They are available Monday to Friday from 8:30 am to 9:00 pm ET and Saturday from 8:30 am to 6:00 pm ET. You can call them at 1-800-818-3201 or email them at [email protected].
Damaged or Defective Products
If you receive damaged or defective products, SupplyHouse.com aims to make the return process seamless. To facilitate this, contact their customer service within 48 hours of delivery. They will assist you with the return and arrange for a replacement or refund.
Special Holiday Return Policy
During the holiday season, SupplyHouse.com extends the return window. Purchases made between November 1 and December 24 can be returned until January 31 of the following year. This extension allows more time for gift-givers and recipients to assess their purchases.
Closing Statement
SupplyHouse.com's return policy shows their dedication to customer satisfaction. The 30-day return period and special holiday policy allow customers to shop with confidence, knowing they have options if the products do not meet their needs. For assistance with returns, contact their customer service team at 1-800-818-3201 or via email at [email protected].