Soma's Return Policy: Hassle-Free Returns and Exchanges
Soma is known for its exceptional lingerie and loungewear collections. The retailer has a customer-friendly return policy for those who need to return or exchange items. This article covers Soma's return policy, including special holiday guidelines.
Soma's Standard Return Policy
Soma values customer satisfaction and offers a generous return policy. If you are not satisfied with your order, you can return or exchange items within 60 days of purchase. Returned items must be unworn, unwashed, and in their original condition with all tags intact.
To initiate a return, follow these steps:
- Visit the Soma website at www.soma.com.
- Look for the "Returns & Exchanges" link in the website's footer.
- Click the link to access the return portal.
- Provide your order number and reason for the return.
- Choose your preferred return method (drop-off or ship-to-store) and print the return label.
- Pack the items securely in their original packaging, ensuring all tags are attached.
- Attach the return label to the package and ship it back to Soma or drop it off at your designated location.
Once your return is received and inspected, Soma will issue a refund to your original form of payment. Note that shipping and handling charges are non-refundable unless the return is due to an error on Soma's part.
Special Holiday Return Policy
During the holiday season, Soma extends its return policy for gift purchases. If you give or receive gifts from Soma between November 1 and December 24, you can return or exchange them until January 15 of the following year. This policy provides ample time for handling returns or exchanges during the holiday season.
Contacting Soma's Customer Service
For questions or concerns about returns or exchanges, Soma's customer service team is available to assist you. You can reach out via email or phone for prompt support. It's advisable to have your order number ready when contacting customer service to streamline the process. Soma's representatives can assist with returns, exchanges, sizing, and other inquiries.
Soma's return policy is designed to ensure customer satisfaction with hassle-free returns and exchanges. With a standard return period of 60 days and a special holiday return policy, customers have ample time to evaluate their purchases. Always review Soma's return policy on their website or contact customer service for any specific inquiries.
