Soft Surroundings Return Policy: Hassle-Free Returns and Special Holiday Policy
Soft Surroundings prioritizes customer satisfaction with a straightforward return policy. This article details their return policy and special holiday policies.
Soft Surroundings Return Policy
Soft Surroundings allows returns for most items within 90 days of the original purchase date. Key exceptions include:
- Final sale items: Cannot be returned or exchanged.
- Limited-edition or seasonal items: May have a shorter return window specified at the time of purchase.
- Personalized or monogrammed items: Non-returnable products such as custom jewelry or clothing.
To return an item, ensure it is in original condition with all tags attached. Use the Soft Surroundings return label for shipping. The return shipping cost will be deducted from your refund.
Special Holiday Return Policy
During the holiday season, Soft Surroundings extends their return policy for gift purchases. Items bought between November 1 and December 25 can be returned until January 31 of the following year. This provides recipients with ample time to decide on their gifts.
The holiday return policy follows the same conditions as the regular policy. Return items must remain in original condition with appropriate tags.
Contacting Soft Surroundings Customer Service
If you need help or have questions, reaching out to Soft Surroundings customer service is simple. You can contact them through:
- Phone: Call 1-800-240-7076. Customer service is available from Monday to Sunday, 8 am to 11 pm CST.
- Email: Send an email to [email protected]. They aim to respond within 24-48 hours.
It's helpful to check the return policy and FAQs on the official Soft Surroundings website: www.softsurroundings.com.
Soft Surroundings is dedicated to providing exceptional customer service and is ready to address any questions or concerns. Happy shopping!
