Smashbox Return Policy

Shopping for makeup can feel like a high-stakes game. You're constantly seeking that perfect shade or formula, and sometimes you don't hit the mark the first time around. That's where a company's return policy becomes crucial—because everyone deserves a second chance at finding their makeup match. Smashbox, a brand known for its photo-friendly makeup products, provides customers with a stress-free shopping experience by offering a flexible return policy.

At Smashbox, customer satisfaction is a top priority. The brand understands that not every product will work out for every person, which is why they have a customer-friendly return policy. If you've ordered a product from Smashbox and you're not completely happy with it, the company makes it simple to correct the mistake.

Easy Returns for Online Purchases

If you purchased your item from the Smashbox website, you are entitled to a full refund on products that didn't meet your expectations. Smashbox allows you to return the item within 60 days of the purchase date. To make the return process as seamless as possible, follow these steps:

• Visit the Smashbox website and print out a pre-paid return label.
• Place the item(s) you wish to return back in the original packaging (if possible).
• Include the packing slip with the return product.
• Seal the package securely and affix the pre-paid return label on the outside.
• Drop off the package at any UPS location.

Returns are typically processed within 7-10 business days after the product arrives at the Smashbox warehouse. Once processed, a refund will be credited to the original form of payment. This hassle-free return process makes shopping online with Smashbox worry-free.

In-Store Returns

For items purchased at a Smashbox retail store or a Smashbox counter within a department store, the items must be returned to the place of purchase. Return policies may vary depending on the store's policy, but generally, returns are possible within a specific period after the purchase. Remember to bring the product along with the original receipt for a smooth return or exchange process.

Gifts and Promotional Items

If you happen to receive a Smashbox product as a gift and it isn't quite what you wanted, you can still return it. Make sure to indicate that the item was a gift when completing the return process. Instead of the refund going back to the purchaser, you'll receive an eGift card credited with the amount of the returned product, which you can use towards purchasing something that's more your style on the Smashbox website.

In the case of returning promotional items or products bought during special events (like Black Friday or Cyber Monday), it's essential to check for any specific terms that may apply. Promotions often have unique conditions, and understanding them can ensure your return process goes smoothly.

Keeping Customer Confidence High

Smashbox values the trust of their customers, which is why they strive to offer a return policy that is fair and straightforward. With their 60-day return window, free return shipping, and easy-to-follow steps, customers can shop with confidence, knowing that their satisfaction is guaranteed.