Skechers Return Policy: A Customer's Guide

Skechers is known for its variety of footwear styles and focus on customer satisfaction. Their return policy is designed to be flexible and easy to understand. Here’s a clear overview of how to manage returns with Skechers.

Understanding Skechers' Return Policy

Skechers wants all customers to be satisfied with their purchases. Their return policy is built to provide a smooth experience. Here are the key elements:

Time Frame for Returns

Skechers allows a 45-day return window from the purchase date. If your Skechers don’t meet your expectations, you can return them within this timeframe for a refund or exchange.

Condition of the Items

Items must be in their original, unworn condition and include original packaging. It’s recommended to try shoes on a carpeted surface to avoid damage. This helps ensure returned items can be resold.

Online Purchases

For items bought online at Skechers.com, initiate the return by creating a prepaid return label through their website. You'll find detailed instructions for packaging and shipping. Keep in mind that return shipping costs are deducted from your refund.

In-Store Purchases

Items purchased at Skechers retail stores must be returned in-store. Online returns are not accepted for in-store purchases. Bring your receipt or proof of purchase, along with the original payment method, to make the process easier.

Refunds and Exchanges

Once your return is received and checked, a refund will be issued to your original payment method. Processing may take several business days. If you prefer an exchange, indicate the new item you want, subject to availability.

Special Return Conditions

If your Skechers have a defect, reach out to Skechers customer service for assistance with a possible replacement or refund. This ensures that issues with defective products are handled swiftly.

Membership Rewards

Members of the Skechers Elite program receive additional perks, such as free standard shipping and extended return options. Joining the program is free and can enhance your shopping experience.

Going the Extra Mile

Skechers emphasizes customer satisfaction by providing a straightforward return policy. Their dedication to simplifying the return process highlights their commitment to customer care.

Visit the Skechers Website

For further details on Skechers' return policy and to view their latest footwear, check out Skechers.com. The website has helpful guides and a wide variety of comfortable and stylish shoes.