How to Contact Skechers Customer Service and Understand Their Return Policy
This article provides clear information about contacting Skechers customer service and their return policy.
Contacting Skechers Customer Service
Skechers is committed to providing excellent customer service. You can reach their customer service team through the following channels:
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Phone: Call the Skechers customer service hotline at 1-800-746-3411. This line is open Monday through Friday from 8:00 am to 5:00 pm PST.
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Email: Reach out to Skechers customer service by sending an email to [email protected]. Include relevant details such as your order number and any specific questions or concerns.
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Live Chat: Use the live chat feature on their official website. You can chat with a customer service representative in real-time during business hours for quick assistance.
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Contact Form: You can fill out a contact form available on their website for additional inquiries.
When contacting Skechers, be clear and concise with your queries and provide relevant information to expedite the process.
Skechers Return Policy
Knowing the return policy helps ensure a smooth shopping experience. Here are the key points of Skechers' return policy:
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Timeframe: Skechers allows a 45-day return window for most products. This period starts from the date of purchase. Some products, like clearance items, may have different policies, so check the product page or ask customer service for clarification.
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Condition of the Product: Products must be in new, unworn, and undamaged condition for a return or exchange. The original packaging, including tags and labels, should also be intact. Skechers may deny a return if the product shows signs of wear or damage.
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Proof of Purchase: Keep your proof of purchase, such as a receipt or order confirmation email, as it is needed to process returns. Without it, Skechers may not be able to assist with your return.
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Refunds and Store Credit: Accepted returns can result in either store credit for future purchases or a refund to your original payment method. Note that shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or error.
To initiate a return:
- Contact Skechers customer service to inform them of the return.
- Provide necessary details, including your order number and reason for returning the item(s).
- Follow the instructions given by Skechers for shipping the product back.
- Once Skechers inspects the returned item(s), they will process your return according to their policy.
Skechers’ customer service team is ready to help with any concerns and assist throughout the return process.
