Simple Guide to Contact TurboTax Customer Support
Filing taxes is a task that often requires expert guidance, and TurboTax customer support is ready to help. This guide will show you the most effective ways to reach TurboTax support representatives by phone and make the most of your support experience.
Contact Numbers and Operating Hours
The main TurboTax customer support number is 1-800-446-8848. This number is available from Monday to Friday, 5 AM to 5 PM Pacific Time. During tax season (January to April), the service expands to include weekend support.
For Spanish-speaking customers, TurboTax offers dedicated support at 1-888-777-8620 with similar operating hours.
Different Support Lines Based on Products
TurboTax offers specific phone numbers based on the product you're using:
TurboTax Free Edition: 1-800-446-8848 TurboTax Deluxe: 1-800-446-8848 TurboTax Premier: 1-888-777-3066 TurboTax Self-Employed: 1-888-777-3066 TurboTax Business: 1-800-286-9690
Before Making the Call
To make your support call more productive:
- Have your TurboTax account information ready
- Write down your specific questions
- Keep relevant tax documents nearby
- Note the product version you're using
- Have a pen and paper ready to take notes
Tips for Shorter Wait Times
The best times to call TurboTax support are:
- Early morning (right when they open)
- Late afternoon (about an hour before closing)
- Mid-week (Tuesday through Thursday)
- Non-peak season (May through December)
Avoid calling during lunch hours (11 AM to 1 PM) and during the height of tax season (March and April) when possible.
Alternative Support Options
While phone support is direct and personal, TurboTax offers other channels that might solve your issue faster:
Online Community: Visit https://ttlc.intuit.com/ for peer support and expert answers Live Chat: Available through your TurboTax account Social Media: Direct messages through Twitter (@TeamTurboTax)
Making the Most of Your Support Call
When connected with a support representative:
- Clearly explain your issue
- Follow instructions step by step
- Ask for clarification if needed
- Request a case number for reference
- Take notes during the conversation
Common Issues That Need Phone Support
Some situations where phone support is particularly helpful:
- Filing status questions
- Error messages during filing
- Payment issues
- Account access problems
- Tax form questions
- Audit support
- Refund status inquiries
Premium Support Options
TurboTax offers enhanced support through their PLUS package:
- Priority phone access
- Screen sharing capabilities
- Dedicated support specialists
- Extended support hours
- Year-round tax advice
What to Do If You Can't Get Through
During peak times, you might face longer wait times. Here are some options:
- Use the callback feature instead of waiting on hold
- Schedule a call for a less busy time
- Try the online chat support
- Check the online knowledge base
- Post your question in the community forum
Following Up After Your Call
After speaking with support:
- Save your case number
- Document the solution provided
- Test the solution right away
- Keep any email confirmations
- Follow up if the issue persists
Security and Privacy During Support Calls
TurboTax support representatives will never:
- Ask for your full Social Security number
- Request remote access without your permission
- Solicit personal banking information
- Ask for credit card details unless you're making a purchase
Getting Better Results
These practices will help you get better support:
- Stay calm and polite
- Provide specific examples
- Mention any troubleshooting steps you've already tried
- Listen carefully to instructions
- Confirm the solution works before ending the call
When to Call Back
Call back if:
- The solution didn't work
- You need additional clarification
- New issues arise
- You lost connection during the previous call
- You forgot to ask important questions
TurboTax phone support aims to help you complete your taxes accurately and on time. While wait times may vary, especially during peak tax season
