Simple Guide to Contact Itero Customer Support by Phone

Getting in touch with Itero's customer support team doesn't have to be complicated. This guide walks you through the steps to reach their phone support and make the most of your call.

Main Contact Numbers

The primary phone number for Itero customer support in the United States is 1-888-822-5446. For customers outside the US, you'll need to use your country's specific Itero support number, which you can find on their official website at support.itero.com.

Best Times to Call

The phone support team operates Monday through Friday, from 8:00 AM to 8:00 PM Eastern Time. Calling during mid-morning or early afternoon typically results in shorter wait times. Avoid calling during lunch hours (12:00 PM - 1:00 PM) or near closing time when call volumes tend to be higher.

Before Making the Call

To make your support call more efficient, gather these items:

Your Itero scanner serial number
Account information
Details about your specific issue
Any error messages you've received
Notes about when the problem started

What to Expect During the Call

When you dial Itero's support number, you'll first reach an automated system. Listen carefully to the menu options and select the one that best matches your needs. The system might ask for your serial number or account information before connecting you with a support agent.

Alternative Support Options

While phone support is direct and helpful, Itero offers other ways to get help:

Online chat through their website
Email support at [email protected]
Self-service portal with guides and FAQs

Tips for a Successful Support Call

Speaking clearly and staying organized helps resolve issues faster. Take notes during your call, including the agent's name and any case numbers provided. If you need to follow up later, this information will save time.

Technical Emergency Support

For urgent technical issues outside regular business hours, Itero provides emergency support through a separate hotline. The emergency number is available 24/7, but use it only for genuine technical emergencies that affect patient care.

Follow-up Steps

After your call, you might receive an email summary of your discussion and any solutions provided. Keep this email for your records. If the issue persists after trying the suggested solutions, don't hesitate to call back and reference your previous case number.

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