SCRAP's Return Policy: A Hassle-Free Experience

Shopping online can be convenient and exciting, but sometimes returns are necessary. Understanding a store's return policy is important, as it can greatly affect your shopping experience. This article details the return policy of SCRAP, an online retailer known for its unique and sustainable products.

SCRAP's General Return Policy

SCRAP aims to provide a hassle-free return experience for customers. If you are not satisfied with your purchase from SCRAP, you have 30 days from the date of delivery to initiate a return. The item must be in its original condition, unused, and include all original packaging. Note that select items, such as perishable goods, intimate or sanitary products, and gift cards, are not eligible for return.

To start the return process, follow these simple steps:

Visit SCRAP's official website at www.scrap-sf.org.
Navigate to the "Returns" section.
Fill out the return form with your name, order number, and reason for the return.
Submit your request, and SCRAP's customer service team will review it and provide further instructions.

SCRAP's Holiday Return Policy

During the holiday season, SCRAP offers an extended return policy for gift purchases. If you make a purchase between November 1 and December 24, you have until January 31 of the following year to initiate a return. This extended time frame allows customers to exchange or return items that may not meet their expectations.

The extended holiday return policy applies to eligible items purchased during the specified period. Make sure the item is in its original condition and follows the standard return guidelines mentioned earlier.

Understanding a store's return policy is important when making online purchases. SCRAP offers a straightforward return process within 30 days of delivery, with exceptions for select non-returnable items. Their extended holiday return policy provides added convenience for gift shopping during peak seasons.

To initiate a return or get assistance, contact SCRAP's customer service team. They are ready to support you for a pleasant shopping experience.

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