rue21 Return Policy and Extended Holiday Return Policy

rue21 is a clothing retailer that offers trendy and affordable fashion for men and women. Sometimes, items may not fit or meet expectations. rue21 has a return policy to ensure customer satisfaction. Additionally, during the holiday season, rue21 often extends its return policy for gift purchases.

Return Policy Overview

rue21's return policy allows customers to return items within 30 days of the original purchase date. To be eligible for a return, the item must be in its original condition with all tags attached. This means the item should be unworn, unwashed, and undamaged. If a customer does not provide the original receipt, rue21 will accept the return but will issue a refund in the form of store credit.

Returns In-Store

Returning an item to a rue21 physical store is simple. Customers can bring the item and the original receipt to any rue21 store within 30 days of purchase. Store staff will assist with the return and offer either a refund or exchange. If the customer does not have the original receipt, staff can check the purchase history to locate the transaction.

Returns by Mail

For customers who prefer to return items by mail, rue21 accepts returns through this method as well. To initiate a return by mail, customers need to request a return authorization by contacting rue21's customer service. Once authorized, customers should securely pack the item in its original packaging and include the original receipt or a copy. The package should be sent to the address provided by customer service. Customers are responsible for return shipping costs.

Refunds and Store Credit

Once the returned item is received and inspected, rue21 will issue a refund or store credit based on the customer's choice. If eligible for a refund, it will be processed back to the original form of payment within a few business days. If store credit is requested, it will be issued as an e-gift card for future purchases online or in-store.

Extended Holiday Return Policy

During the holiday season, rue21 often extends its return policy to accommodate gift purchases. Eligible items purchased as gifts can be returned within a specified period after December 25th. Customers should check rue21's website or contact customer service for accurate dates and details.

The extended holiday return policy allows recipients to exchange or return items they may not need. The same return conditions apply during this period: the returned item must be in original condition with all tags attached, and the customer must provide the original or gift receipt.

rue21's return policy aims to ensure customer satisfaction with purchases. Returning items in-store or by mail is straightforward. The extended holiday return policy offers flexibility for gift purchases during the holiday season. It's advisable to review specific return policy details on rue21's website or reach out to their customer service team for further questions.