Pure Hockey Return Policy: Hassle-Free Returns and Special Holiday Return Policy

Pure Hockey is dedicated to providing exceptional customer service, which includes a hassle-free return policy. Whether you purchased the wrong size hockey skates or received a defective item, Pure Hockey has a straightforward return process to ensure customer satisfaction.

Returning Items

What are the guidelines for returning items to Pure Hockey?

• Items must be in their original condition and packaging.
• All tags and labels must remain intact.

To initiate a return, you have two options:

• Bring the item to a Pure Hockey retail store.
• Mail it back to their returns department.

Pure Hockey has physical store locations across the United States, making it convenient for customers to return items in person. If you choose to mail the item, you can use the return address listed on their website or contact customer service for instructions. Make sure to retain proof of purchase, such as a receipt or order confirmation, as this may be required during the return process.

Defective Products

What should you do if you receive a defective product?

Pure Hockey will gladly exchange the item. Their customer service team is available to assist you whether your purchase was made online or in-store. If any issues arise with your purchase, contacting Pure Hockey's customer service is a practical solution to resolve your concerns regarding defective products, returns, or exchanges.

Special Holiday Return Policy

What does Pure Hockey offer during the holiday season?

To accommodate holiday shopping, Pure Hockey has a special return policy. If you purchase an item between November 1 and December 31, you can initiate a return until January 31 of the following year. This extended return window allows customers to prepare for the holidays without worrying about strict return deadlines. The same guidelines for returning items still apply: items must be in their original condition, packaging, and accompanied by proof of purchase.

Contacting Customer Service

How can you reach Pure Hockey's customer service team?

Pure Hockey's customer service team is committed to customer satisfaction. For questions about returns, exchanges, or inquiries, you can contact them via phone or email.

• Call their toll-free number: 1-888-267-2699
• Email them at [email protected]

Their team members are trained professionals ready to assist you with your needs.

Pure Hockey's return policy is designed for a hassle-free experience. Whether you need to return an item or exchange a defective product, their clear guidelines and dedicated customer service make the process seamless.

During the holiday season, the special return policy allows you to shop with confidence. If you have questions or issues regarding your purchase, their customer service team is available to help.