Puma's Return Policy
Purchasing from your favorite brands should bring joy and satisfaction. Puma, a leading sports brand, is committed to providing high-quality products and a seamless shopping experience. If a product does not meet your expectations, understanding the return policy can help simplify the process. Here’s a clear overview of Puma's return policy to help you shop with confidence.
Return Time Frame
Puma allows returns within a specified period. You can return items typically within 45 days from the date of delivery. Check the Puma website for the most current time frame.
Return Process
To initiate a return with Puma, keep these key points in mind:
- Items must be in their original, unused condition.
- Products should have their original tags and packaging.
Follow these steps to return merchandise to Puma:
- Locate your order number on your shipping confirmation email or the original order summary.
- Place the item(s) back in the original packaging, along with the filled-out return form from your parcel.
- Attach the pre-paid return label provided by Puma to the outside of your package. If you cannot find the label, print one from their website or contact customer service for assistance.
- Drop off the package at the specified carrier location, ensuring the return label is visible, and keep the proof of postage.
Note that Puma does not accept returns on customized products unless there is a manufacturing defect. Swimsuits and underwear are also ineligible for returns unless still sealed in their original packaging.
Once Puma receives your return, they will inspect the items to confirm they meet the return conditions. If approved, refunds are processed within a couple of weeks, depending on your original form of payment. Shipping charges are not refundable unless there was an error on Puma's end.
If you encounter any issues with your return, Puma's customer service team is available to help resolve any problems efficiently.
This customer-friendly return policy is a key reason shoppers continue to trust and enjoy their Puma purchases. If you are ready to start shopping, visit Puma.com. Enjoy your favorite Puma gear, knowing that you can easily make a return if necessary.
