PUBLIC Bike Return Policy

Returning a bicycle should be a straightforward process. PUBLIC has an easy return policy to ensure customer satisfaction. This article outlines the key aspects of the return policy at PUBLIC, including details on the holiday return policy.

Returning a PUBLIC Bike

If you need to return a bike purchased from PUBLIC, the process is uncomplicated. PUBLIC offers a 30-day return policy. This gives you enough time to assess whether the bike meets your needs. To start a return, contact the customer service team using the provided information.

To successfully return a bike, it must be in like-new condition. This means no excessive wear or damage from misuse. Additionally, any original accessories, such as locks or bells, should be included in the return package.

Return Shipping

Customers are responsible for the return shipping costs when returning a PUBLIC bike. This is crucial, especially if the original shipping was free. Using a reliable shipping method with tracking and insurance is recommended for safe returns.

Once PUBLIC receives the returned bike, they will inspect it for return criteria. If the bike meets the standards, a full refund will be issued to the original payment method. Processing the refund may take a few business days, depending on your financial institution.

Holiday Return Policy

During the holiday season, PUBLIC extends its return policy. Purchases made between November 1st and December 31st can be returned until January 31st of the following year. This allows customers to gift bikes without concern about short return windows.

Contacting Customer Service

If you have questions or need help with your return, you can contact PUBLIC's customer service team. Reach them via email at [email protected] or by phone at 1-855-840-1400. They will assist you with the return process.

PUBLIC is committed to customer satisfaction with a flexible return policy. With a 30-day return window, an extended holiday return policy, and accessible customer service, they ensure a positive experience for their customers. Be sure the bike is in like-new condition and remember that return shipping costs apply.