Princess Polly Return Policy: Hassle-Free Returns and Holiday Specials
Shopping online can be exciting, but sometimes the item may not meet expectations. Princess Polly, the popular Australian fashion brand, values customer satisfaction and has a clear return policy.
Standard Return Policy
Princess Polly offers a hassle-free return process. If you are not completely satisfied with an item, you can return it within 30 days of delivery. This applies whether you changed your mind or if there was a problem with the product.
To be eligible for a return, the item must be in its original condition with all tags attached. Princess Polly requests that customers keep the original packaging for safer returns. Return shipping costs are the responsibility of the customer.
Please note that Princess Polly does not offer exchanges. To exchange an item for a different size or color, return the unwanted item and place a new order.
Holiday Return Policy
During the holiday season, Princess Polly offers a special return policy to accommodate gift-giving. This policy usually extends the standard 30-day return window. Check for official announcements and updates on their website during the festive period regarding holiday return policies.
Making a Return
To initiate a return with Princess Polly, follow these steps:
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Fill out the returns form included in your original package or download it from the Princess Polly website.
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Carefully package the item to protect it.
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Attach the return label provided with your order or address the package to:
Princess Polly Returns
46 Mica Street
Carole Park QLD 4300
Australia -
Send the package through a reliable shipping service and consider tracking the shipment.
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Once your return is received and processed, Princess Polly will issue a refund to your original payment method. Refund processing times may vary but are typically within a few business days.
Contacting Customer Service
If you have questions or concerns about Princess Polly's return policy or need help with a return, their customer service team is available to assist you. You can contact them at:
- Email: [email protected]
- Phone: +61 1800 672 217
Shopping with Princess Polly means enjoying stylish fashion alongside a straightforward return process, ensuring your shopping experience remains smooth.
