How to Contact Party City Customer Service and Understand Their Return Policy

Party City is a retail chain known for its party supplies and costumes. Customers may occasionally have questions or issues needing assistance from their customer service team. This article explains how to contact Party City's customer service and outlines their return policy.

Contacting Party City Customer Service

Party City provides several ways to reach their customer service team. Here are the main methods:

1. Phone Support

Customers can call Party City's toll-free phone number for assistance. To connect with customer service, use the following number:

Customer Service Phone Number: 1-800-PartyCity (1-800-727-8924)

2. Online Contact Form

Party City has an online contact form on its official website. To submit a query, follow these steps:

• Visit Party City's website at www.partycity.com.
• Scroll to the bottom of the page.
• Click on "Contact Us" under the "Customer Service" section.
• Fill out the contact form with your name, email address, order number (if applicable), and message.
• Submit the form and wait for a response via email.

3. Live Chat Support

Live chat support is also available. To initiate a chat session, follow these steps:

• Visit Party City's website at www.partycity.com.
• Scroll to the bottom of the page.
• Click on "Contact Us" under the "Customer Service" section.
• Select the live chat option to start a conversation with a representative.

Party City aims to provide various options for customers to seek assistance and ensure a smooth experience.

Party City Return Policy

Knowing Party City's return policy is important for purchases, especially for items that may need to be returned. Here’s a summary of their return policy:

• Most products can be returned within 30 days of purchase. Certain items, such as costumes, wigs, and personal wearable items, are not eligible for return due to hygiene and safety concerns.
• Returned products must be in their original condition, unused, and include the purchase receipt or proof of purchase.
• Customers can return items via mail or in-store. If returning an item by mail, shipping costs are non-refundable unless there was an error by Party City.
• For in-store returns, bring the product and purchase receipt to the customer service desk for assistance.
• For mail returns, contact Party City's customer service to begin the return process. They will provide instructions, forms, or labels as needed.

Please note that Party City’s return policy may change. For the latest information, check their official website or contact customer service.