New Balance Return Policy: Hassle-Free Shopping Experience
Shopping for shoes or athletic wear can sometimes be challenging. New Balance offers quality products with an easy returns experience. This lets you shop with confidence, knowing returns are simple if you're not fully satisfied.
100% Satisfaction Guaranteed
New Balance stands behind the quality of their products. They offer a 45-day return policy. If the shoes don't fit, the color isn't right, or you've changed your mind, you can return your purchase within this period for a refund.
Simple Steps for Returns
Returning an item to New Balance is easy. Follow these steps for a smooth return:
- Check item eligibility. Items must be in new condition, unworn, unused, and have original tags and packaging.
- Visit the New Balance returns website. Initiate the return process with your order number and email address.
- Print your return label. After initiating the return, you'll receive a prepaid shipping label. Print it and attach it to your package.
- Pack your items securely. Ensure items are well-protected for return shipping.
- Drop off your package. You can take your package to any UPS location or schedule a pickup. Note that items should typically be returned using UPS in the United States.
A Few Things to Remember
- Customized Products: Custom-designed New Balance products cannot be returned unless there is a manufacturing defect.
- Exchange Policy: New Balance does not offer direct exchanges. For a different size or color, return the item for a refund and place a new order.
- Defective or Wrong Items: If you receive a defective or the wrong product, contact New Balance customer service immediately.
- Refunds: After returning an item, a refund will be processed to your original payment method. It may take up to 10 business days for the credit to appear.
Going the Extra Mile for Customers
New Balance aims to provide a great experience, including their return policy. If you have trouble with the return process, their customer service team is available to help. They focus on resolving issues quickly and ensure your return experience is as easy as your purchase.
Shop With Ease
With New Balance's consumer-friendly return policy, you can shop online as easily as in-store. Having a 45-day window to ensure your purchase meets your expectations reduces the stress of online shopping. Enjoy finding the right fit for your lifestyle and feel good while doing it.
