How to Contact maurices Customer Service and Return Policy
Maurices is a well-known women's clothing store offering stylish clothing, shoes, and accessories. If you need assistance or have questions about your purchase, maurices provides various options to contact customer service. They also have a clear return policy for customer satisfaction.
Contacting maurices Customer Service
What are the ways to reach maurices customer service? Here are the available options:
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Customer Service Phone: Call maurices customer service at 1-866-977-1542. Representatives are available from Monday to Friday between 8 am and 10 pm (EST) and on Saturdays from 9 am to 8 pm (EST).
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Live Chat Support: Use the live chat feature on their official website. Look for the chat icon at the bottom right corner of the page to start a conversation with a representative.
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Email Support: For email communication, submit your query through the online contact form on the "Contact Us" page of their website. Provide the necessary information along with a detailed description of your issue. A representative will respond within a reasonable timeframe.
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Social Media: You can also reach out to maurices through direct messages or comments on their social media accounts.
maurices Return Policy
What do you need to know about maurices' return policy? Here are the key points:
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Original Condition: Returns must be in original condition—unworn, unwashed, and with all tags attached. Items not meeting these criteria may receive a reduced refund or be denied.
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Proof of Purchase: A proof of purchase is required for returns or exchanges. Acceptable documents include an original receipt, gift receipt, or packing slip.
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In-Store Returns: Items bought in-store can be returned at any maurices store. Refunds will only be issued in the original form of payment.
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Online Returns: For online purchases, you can choose between two return options:
- Return by Mail: Use the prepaid shipping label from your order. A return shipping fee of \$5.95 will be deducted from your refund.
- Return to Store: Return online purchases to any maurices store within 60 days by bringing the original packing slip.
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Refund Process: Refunds will be issued to the original payment method once the return is processed. The refund will be based on the current selling price or the amount paid at purchase, whichever is lower.
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Exclusions: Some items are not eligible for returns or exchanges, including swimwear, intimate apparel, pierced earrings, beauty products, and final sale items.
Keep in mind that maurices' return policy may differ during special promotions, clearance sales, or for online exclusives. Always check the specific return policy related to your purchase.
