Maje Return Policy: Simplifying Your Shopping Experience
Shopping at Maje is about finding your perfect style. We know that sometimes an item might not meet your expectations. That's why we have created a return policy that is easy to navigate.
At Maje, customer satisfaction is our priority. If you are not happy with a purchase, our return policy allows you to return it within a comfortable timeframe.
Returning an Item: The Basics
You can return an item within 30 days from the date you received it. This gives you plenty of time to check the fit, color, and style.
Items must be returned in their original condition. This means they should be unworn, unwashed, and have all original tags and packaging. Once we receive your return, we will inspect it to ensure it meets our standards. Then, we will issue a refund to your original payment method.
The Return Steps: A Stress-Free Guide
To initiate a return, follow these steps:
- Visit the Maje website and log into your account or use your order number.
- Find your order in your account history and select the item(s) you wish to return.
- Complete the return form with the necessary details.
- Package your item securely and include the return form inside.
- Send the item back using the prepaid return label and keep proof of postage.
If you don’t have an account, you can still return items using the guest mode option.
Exchanges: A Seamless Transition
If you want a different size or color, return the item for a refund and then place a new order. This is a quicker way to get what you want without delays.
Friendly Reminders
Here are a few important notes to consider when making returns:
- Items purchased on sale or with promotional discount codes are eligible for return.
- For hygiene reasons, some items like swimwear, beauty products, or earrings may not be returnable. Check the specifics when purchasing.
Refunds: It's All About Your Convenience
Once we confirm that the returned item(s) are in original condition, your refund will typically be processed within a few days. The time for the refund to show in your account may vary based on your card issuer.
We Are Here To Help
If you have questions, our customer service team is ready to assist you with inquiries about our return policy or any part of your shopping experience. Your peace of mind is important to us.
