Lovesac Return Policy
Lovesac understands that sometimes, returns are necessary. Whether you've changed your mind or encountered a problem with your purchase, Lovesac ensures a hassle-free return process.
Standard Return Policy
Lovesac offers a generous 60-day return policy. If you are not completely satisfied with your Lovesac product, you can return it within 60 days from the date of delivery or purchase.
To be eligible for a return, the product must be in its original condition, free from damage, stains, or signs of wear. It should also include the original receipt or proof of purchase.
Returning Online Purchases
To return an online purchase, contact Lovesac Customer Service via phone or email. The contact details can be found on the Lovesac website.
After your return request is approved, Lovesac will provide a return merchandise authorization (RMA) number. This number helps Lovesac track your return.
Once you have the RMA number, securely package the product and ship it back to Lovesac. It is recommended to use a reliable shipping service that offers tracking and insurance.
In-Store Returns
For purchases made at a Lovesac retail store, you can return the product to any Lovesac physical store location. Bring the item along with the original receipt or proof of purchase. A store associate will assist you in processing the return and initiating the refund.
Holiday Return Policy
During the holiday season, Lovesac extends its return policy. Purchases made between November 1 and December 25 will have a return window that begins on December 26. This allows gift recipients sufficient time to decide if their Lovesac product is suitable.
Holiday returns are subject to the same conditions as regular returns. The product must be in its original condition and accompanied by the receipt or proof of purchase. To initiate a return, contact Lovesac's Customer Service or visit a Lovesac retail store.
Customer Support
Lovesac values its customers and strives to provide exceptional customer service. If you have any questions or need assistance with your return, you can reach out to Lovesac's customer support team via phone or email. The contact information is available on the Lovesac website.
Please note that Lovesac's customer service hours may vary, so check their website for the latest information.
