Leslie's Return Policy
Leslie's is a trusted retailer in the pool and spa industry. Their return policy is designed to ensure customer satisfaction. Whether purchasing pool equipment, chemicals, or accessories, Leslie's offers a straightforward return process.
Leslie's General Return Policy
Leslie's allows customers to return most items within 30 days of the purchase date. To be eligible for a return, items must be:
- In original condition
- Unopened
- Unused
Return shipping costs may be deducted from the refund amount unless the return is due to an error by Leslie's.
To initiate a return, customers can contact Leslie's customer service by phone or email. They will provide instructions for returning the item. Note that some items, like certain chemicals and opened merchandise, may not be returnable due to safety and health regulations.
Checking Leslie's Website for Return Policy
For the most accurate information on Leslie's return policy, check their official website and locate the "Returns" section. This section contains detailed information on their policy, including any specific requirements for different products.
The Holiday Return Policy
Leslie's may offer a special return policy during the holiday season. This policy is designed for customers buying gifts in advance. It's advisable to review the holiday return policy, which is typically stated on their website or communicated through customer service.
Steps to Follow for Returning an Item
To return an item to Leslie's, follow these steps:
- Contact Leslie's customer service by phone or email to notify them of your return intention.
- Customer service phone number: 1-800-537-5437
- Customer service email: [email protected]
- Provide details about your purchase, including the order number and reason for the return.
- Follow the instructions from the customer service representative regarding the return.
- Package the item securely, ensuring it is in original condition and includes all original packaging materials.
- Ship the item back to Leslie's using a method that includes tracking and proof of delivery.
- Once Leslie's receives the item, they will inspect it to verify it meets return requirements.
- If approved, Leslie's will process the refund to your original form of payment in a reasonable timeframe.
Refunds may take a few business days to appear on your account, depending on your financial institution's policies.
Leslie's is committed to providing excellent customer service, which includes a clear return policy. Whether returning a product due to a change of mind or because of a defect, Leslie's aims to make the process smooth and convenient.
