Katun's Hassle-free Return Policy

Katun offers a clear and customer-friendly return policy. This approach builds trust and ensures satisfaction. Here’s a detailed look at what Katun provides.

The Basics of Katun's Return Policy

Katun aims to simplify the return process. Here are the key aspects of their policy:

1. Timeframe for Returns: Customers can initiate returns within 30 days from the date of purchase. This provides enough time to evaluate the product.

2. Condition of the Product: To qualify for a return, products must be in their original condition and packaging. This means they should be unused, unopened, and undamaged.

3. Return Shipping: Customers are responsible for the return shipping costs unless the return is a result of an error by Katun. It is advisable to use a reliable shipping method with tracking and insurance.

Special Holiday Return Policy

During the holiday season, Katun offers additional flexibility for returns. Their special holiday policy is designed to accommodate the unique needs of holiday shoppers:

1. Extended Return Window: Purchases made from November 1 to December 31 can be returned until January 31 of the following year. This extension supports holiday gift purchases.

2. Same Conditions Apply: The same return conditions apply during the holiday period. Products must be in their original condition and packaging.

Contacting Katun's Customer Service

For any questions regarding the return policy, Katun’s customer service team is available to assist:

• Email: Reach out via email at [email protected] for non-urgent inquiries.

• Phone: Call their customer service hotline at +1 (800) 328-2965 for immediate assistance.

Katun's return policy reflects their commitment to customer service. The clear guidelines and extended holiday options support customers in their purchasing decisions.