James Avery Artisan Jewelry Return Policy
James Avery Artisan Jewelry offers crafted jewelry and aims to ensure customer satisfaction with a clear return policy. Knowing this policy is important for both personal purchases and gifts.
Return Policy Overview
James Avery Artisan Jewelry allows returns or exchanges within 60 days of the original purchase date. To initiate a return, customers can select one of the following methods:
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In-store Return: Customers may visit a James Avery retail store to return their items. Bringing the original receipt or a gift receipt is recommended.
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Online Return: For items purchased online, a simple return process is available. Customers can visit the "Returns & Exchanges" page on the website for step-by-step instructions and a printable return label.
Refunds are issued in the original form of payment, excluding any shipping fees. Shipping charges for returns are non-refundable.
Holiday Return Policy
During the holiday season, James Avery Artisan Jewelry provides an extended return policy. Customers can return items until January 31st of the following year. This extension helps holiday shoppers feel secure, knowing gift recipients have time to return or exchange items if necessary. The same return guidelines apply, including the requirement of an original or gift receipt and adherence to the 60-day policy.
Contacting Customer Service
For questions or concerns regarding returns or other inquiries, James Avery Artisan Jewelry offers several contact options:
- Email: [email protected]
- Phone: 1-800-283-1770
Using these contact channels will ensure prompt assistance.
The return policy at James Avery Artisan Jewelry supports a hassle-free experience. With a 60-day return window and extended holiday returns, customer satisfaction remains a priority. Check their official website for specific return and exchange guidelines.
