How to Return a PlayStation 5

Sony Interactive Entertainment has a clear return policy for its PlayStation 5 (PS5) console that provides customers with options for returning their device.

General Return Policy

Unopened: You can return an unopened PS5 for a full refund or exchange within the return period.
Opened: For opened PS5 consoles, returns are allowed within the return window for a refund, but a restocking fee of up to 15% may apply.
Used: The return policy does not cover used or refurbished PS5 consoles.
Proof of Purchase: A receipt or invoice is required when returning the PS5.

Specific Retailers' Policies

PlayStation Direct: Returns are accepted within 14 days from the receipt date for a full refund or exchange. Opened consoles incur a 15% restocking fee.
Amazon: Returns are accepted within 30 days of shipment for a full refund or exchange. Opened consoles might also face restocking fees.
Best Buy: You can return an unopened PS5 within 15 days of purchase for a full refund or exchange. Opened consoles are not eligible for returns.
GameStop: Returns are allowed within 30 days from the purchase date for a full refund or exchange. Opened consoles may have a restocking fee.

How to Return a PS5

Contact the Retailer: Reach out to the retailer to learn about their return process.
Obtain a Return Authorization: You may need to get a return authorization number from the retailer.
Pack the PS5 Securely: Place the PS5 and accessories back in the original packaging and seal it well to prevent damage during shipping.
Ship the PS5: Follow the shipping instructions provided by the retailer.
Refund or Exchange: After the retailer receives the returned PS5, they will process your refund or exchange according to their policy.

Check the specific return policy of your retailer for additional details or exceptions.

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