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How to Contact Xfinity Customer Support

Are you experiencing issues with your Xfinity services or need assistance? Xfinity provides several options to get in touch with their customer support team. Here’s how you can reach them.

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Published onSeptember 4, 2024
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How to Contact Xfinity Customer Support

Are you experiencing issues with your Xfinity services or need assistance? Xfinity provides several options to get in touch with their customer support team. Here’s how you can reach them.

Xfinity Phone Support

Xfinity offers phone support among its various channels.

  • Customer Service Number: Call 1-800-XFINITY (1-800-934-6489) for immediate help. This number is available Monday through Saturday, from 7 a.m. to 9 p.m. You can receive assistance with:

    • Technical support
    • Billing and payment inquiries
    • Service modifications, including TV packages
    • Appointment status checks
  • Callback Request: If you prefer not to wait on hold, you can request a callback. Call 1-800-934-6489 and select the callback option to schedule a time for an agent to reach you.

Xfinity Website: Your Resource Center

The Xfinity website is an important tool for customer support. Visit the Contact Us page to find various support options:

  • Online Chat: Engage with support representatives in real time to resolve your issues quickly.
  • Schedule a Call: You can also schedule a specific time for an Xfinity agent to contact you.

In-Person Support at Xfinity Stores and Service Centers

Xfinity offers in-person assistance at their stores and service centers. Locate your nearest Xfinity store or service center for direct help. Staff are available to assist with troubleshooting, account inquiries, and new services.

Comprehensive Support via Xfinity Mobile Apps

Xfinity provides mobile apps to facilitate access to support:

  • Xfinity App: Use the app to chat with support agents, manage your account, and troubleshoot services.
  • Xfinity Home App: For home security services, chat support is available through the More tab.
  • Xfinity Stream App: For streaming service inquiries, use the Xfinity Assistant in the Settings menu for prompt chat support.

Xfinity's support system aims to provide quick and effective assistance for all your customer needs.

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