How to Contact Washington Trust Bank Customer Service

Washington Trust Bank is a financial institution that has been serving individuals, organizations, businesses, and professionals in the Northwest since 1902. With a commitment to excellent customer service, Washington Trust Bank provides various channels for customers to get in touch with their customer support team. Whether you have general inquiries or specific concerns about your account, there are several ways to contact Washington Trust Bank customer service.

Phone Support

If you prefer to speak with a customer service representative directly, you can reach Washington Trust Bank's Customer Solutions Center by phone. Call 800-475-2265 during business hours, which are from Monday to Friday, 8:30 am to 6:00 pm, and on Saturdays from 8:30 am to 1:00 pm. The knowledgeable staff at the Customer Solutions Center will be happy to assist you with any questions or concerns you may have.

Branch Visits

For a more personal touch, you can visit any of Washington Trust Bank's branch locations. The bank has a network of branches throughout the Northwest, where you can speak to a representative face-to-face. Whether you need assistance with opening an account, resolving an issue, or discussing your financial needs, the branch staff will provide dedicated service to meet your needs. To find the nearest branch to you, visit the branch and ATM locations page on the Washington Trust Bank website.

Email Communication

If you prefer written communication, you can reach out to Washington Trust Bank's customer service team via email. For general inquiries, you can send an email to [email protected]. This email address is monitored by Washington Trust Bank representatives who will respond to your query promptly. For more specific account-related information, you can sign in to WTB Online, Washington Trust Bank's online banking platform, and send a secure message. This ensures the privacy and security of your personal and financial information.

Lost or Stolen Card

In the unfortunate event of a lost or stolen debit or ATM card, it is crucial to report it as soon as possible to prevent unauthorized transactions. During business hours, you can contact the Customer Solutions Center at 800-475-2265 and select option 3 to report the loss or theft of your card. If you discover the loss or theft outside of business hours, please call (501) 246-8497 for assistance. Washington Trust Bank takes the security of your accounts seriously and will work diligently to address the situation.

Additional Resources and Support

Washington Trust Bank understands that every customer's needs may differ. To provide comprehensive support, they offer a range of additional resources and services. The bank's website provides various tools and resources, including an FAQ section, which covers a wide range of general information. If you have specific questions related to your accounts, the FAQ section can be a valuable resource.

For commercial banking, private banking, and wealth management services, Washington Trust Bank offers specialized support. Whether you need assistance with business accounts, investment strategies, or estate planning, their experienced team is available to help. Visit the "Support" section of the Washington Trust Bank website to explore these services further.

Contacting Washington Trust Bank customer service is convenient, whether you prefer phone, email, or in-person communication. The dedicated customer service team is ready to assist you with any questions or concerns you may have. For more information, visit the Washington Trust Bank website at www.watrust.com.

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