Getting in Touch with Virginia Natural Gas Customer Service

Need assistance from Virginia Natural Gas (VNG)? Whether you have questions about your bill or need emergency help, connecting with VNG's customer service is straightforward. Here’s how you can reach them.

Phone Call

A phone call is often the quickest way to get answers. Virginia Natural Gas is available to help you with any inquiries, from reporting a gas leak to questions about your energy usage.

Call 1-866-229-3578 during business hours: Monday to Friday, from 7 am to 8 pm, and Saturday from 8 am to 5 pm.
For gas emergencies, use 1-877-572-3342. This line operates 24/7.

Website

You can manage your account and get support easily through the Virginia Natural Gas website.

Visit Virginia Natural Gas to start, stop, or transfer service online.
Download their mobile app for quick access to customer service features on the go.

Mail

If you prefer traditional communication, you can send a letter to:

Virginia Natural Gas
P.O. Box 460
Virginia Beach, VA 23451

Keep in mind that this method may take longer.

Face-to-Face

For those who prefer in-person interactions, VNG has customer service centers. Check their website for locations and hours before your visit.

Virginia Natural Gas is ready to assist you through various contact methods. Choose the option that works best for you, whether it's calling, visiting their website, mailing, or stopping by in person.

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