How to Contact Uber Eats Customer Service
Getting help from Uber Eats when things go wrong with your food delivery can be frustrating. While the app offers several ways to resolve issues, sometimes you just need to talk to a real person. Here's a complete guide on reaching Uber Eats customer service through phone support.
Direct Phone Support
The fastest way to reach Uber Eats phone support is by calling 1-800-253-6882 (1-800-253-UBER) or 1-800-253-9377. This line operates 24/7 and connects you with their customer service team. Keep in mind that wait times might be longer during peak hours, especially during lunch and dinner time.
Using the App to Request a Call
A lesser-known method is requesting a callback through the Uber Eats app:
- Open your Uber Eats app
- Tap the Account icon
- Select 'Help'
- Choose your order or issue
- Scroll down and look for 'Call Support'
This method often works better because the support team will already have your order details when they call you back.
What You Need Before Calling
Before dialing customer service, have these details ready:
- Your order number
- The restaurant name
- Your delivery address
- Specific details about your issue
- Your account email address
Having this information handy will make the process much smoother and faster.
Common Issues They Can Help With
The phone support team can assist with:
- Missing or incorrect items
- Orders marked as delivered but not received
- Payment problems
- Account access issues
- Food quality concerns
- Delivery driver complaints
- Refund requests
Tips for Better Service
Call during off-peak hours (2-5 PM local time) for shorter wait times. Be clear and specific about your problem. If you're calling about a current delivery, try contacting your driver through the app first, as this might resolve your issue faster.
Alternative Contact Methods
If phone support isn't working, you can:
- Use the in-app help center
- Visit help.uber.com
- Message them on Twitter @UberEats
- Email through [email protected]
The phone support remains the most direct way to get help, but these alternatives can work when phone lines are busy.
