How to Contact The Village Bank Customer Service

The Village Bank is a reliable financial institution that offers a variety of personal and business banking services. For any inquiries or issues, contacting their customer service team is the best approach. The Village Bank provides several methods of contact to facilitate customer support.

Phone Contact

A convenient way to reach The Village Bank customer service is by phone. You can contact their Customer Care Center at (617) 969-4300 for general inquiries and to report lost or stolen ATM or Debit Mastercards. For telephone banking, you can call (617) 630-1780. If you are outside the 617 area code, the toll-free number is (800) 822-6539.

Online Contact Form

For written communication, The Village Bank has an online contact form on their website. This form allows you to send inquiries directly to the customer service team. Fill out the required fields, including your name, email address, phone number, and a brief message. The team will respond promptly to your request.

Secure Messaging

To ensure confidentiality, The Village Bank offers a secure messaging option. This feature can be found on their website and is recommended for sensitive matters that require extra privacy. Secure messaging protects your personal and financial information while communicating with customer service.

Email Contact

You can also reach The Village Bank customer service via email at [email protected]. This email address is suitable for general inquiries. Remember not to include sensitive information in your emails for security reasons.

Complaints and Issue Resolution

If you experience issues with The Village Bank's products or services, they provide a platform for resolving complaints. You can use independent review platforms to voice your concerns and seek resolutions. This will help you find specific contact information for complaint resolution.

Additional Information

For assistance with online banking or business banking inquiries, you can contact the Customer Care Team at 866-806-9306. They are available Monday through Thursday from 9:00 am to 5:00 pm, Friday from 9:00 am to 6:00 pm, and Saturday from 9:00 am to 12:00 pm. They can help you with electronic banking inquiries and provide guidance regarding system and browser requirements.

The Village Bank is dedicated to providing quality customer service. They offer multiple options for assistance to ensure a smooth banking experience. Contacting their customer service team is the first step toward resolving any issues or getting the help you need.

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