How to Contact Fidelity Bank Customer Service

Fidelity Bank prioritizes customer service and offers multiple ways for customers to reach them for assistance. This article outlines the various methods to contact Fidelity Bank customer service, including phone support, live chat, and online resources.

Phone Support

A convenient way to contact Fidelity Bank customer service is by phone. You can call the bank's dedicated customer service line at 800-343-3548, available 24/7. The average wait time to speak with a representative is around 10 minutes.

For inquiries about specific Fidelity 401(k) or workplace benefits, you may call your employer’s dedicated number related to your plan. Alternatively, for Fidelity 401(k) assistance, you can reach out to 800-835-5095 from Monday to Friday, 8:30 a.m. to 8:30 p.m. ET.

Live Chat Support

You can also contact Fidelity Bank customer service through live chat. Visit the bank's website and click on the "Start chat" button to begin a session. This option is ideal for specialized support regarding accounts or technical issues.

Fidelity Bank offers live chat support with the following hours:

Monday to Friday: 8 a.m. to 10 p.m. ET
Saturday to Sunday: 9 a.m. to 4 p.m. ET

During the chat, you can ask questions and receive immediate responses from support professionals.

Customer Care Live

Fidelity Bank features a service called Customer Care Live, enabling customers to communicate with support professionals via video, audio, phone, or chat. To access this service, visit the bank's website and click on the "Let's talk!" bubble in the lower right corner.

Availability for Customer Care Live is as follows:

Monday to Friday: 7:30 a.m. to 8:00 p.m. CT
Saturday: 9:00 a.m. to 5:00 p.m. CT

This service provides flexible options for connecting and getting assistance as needed.

Online Resources

Fidelity Bank offers numerous online resources for self-service. On their website, you can find a knowledge center with articles, guides, and frequently asked questions about various banking topics.

For non-urgent needs, you may communicate with your Fidelity advisor through a secure online document portal. This portal allows easy access to important documents and lets you set up alerts via email, text, or push notification to stay updated on your accounts.

Additionally, Fidelity Bank has an online form to transfer workplace accounts like a 401(k) or 403(b). The process is straightforward and generally takes about 7-10 minutes to complete.

Contacting Fidelity Bank customer service is a straightforward experience. With 24/7 phone support, live chat options, and innovative services like Customer Care Live, customers can easily connect with knowledgeable professionals.

Fidelity Bank also provides extensive online resources, allowing customers to find answers and manage their accounts effectively. Whether you prefer to speak with a representative, use live chat, or access online resources, Fidelity Bank is prepared to assist you.

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