How to Contact Citizens State Bank Customer Service

Citizens State Bank focuses on delivering excellent customer service. If you have questions about your account, need help with online banking, or want to report a lost or stolen card, there are several ways to reach out to customer service. This article outlines the methods available to contact Citizens State Bank.

Contact by Phone

Calling is one of the fastest ways to reach Citizens State Bank's customer service. You can call their toll-free number, 1-877-226-2351 (877-CANCEL-1), to speak with a representative. This number is available for reporting lost or stolen cards, ordering a new card, or obtaining information about your account. There is also a 24-hour telephone banking service at 833-385-0304, where you can access your account and receive general banking information.

Contact Online

For online support, visit the Citizens State Bank website. Go to the "Contact Us" page, where you can complete an online form. Fill in your name, email, phone number, and reason for contacting, along with your message. After submitting, the bank will respond promptly to your inquiry.

Email Communication

While using the online form is convenient, email communication may lack security. If your inquiry includes sensitive information like account numbers or social security numbers, it's best to contact the bank directly by phone.

Visit a Branch

If you prefer to speak with someone in person, Citizens State Bank has branches where you can receive assistance. Specific branch locations are not listed on the website, but you can find this information on the "Contact Us" page or by calling the toll-free number. Visiting a branch allows you to discuss banking needs, ask about products and services, or resolve any issues.

Frequently Asked Questions (FAQs)

For quick answers to common queries, Citizens State Bank offers an FAQ section on their website. The FAQs cover various topics, including general banking information, bill payment services, and security questions. If your question is not answered in the FAQ section, you can use one of the other methods to reach customer service for more assistance.

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