How to Contact Standard Bank Customer Service

Standard Bank is focused on providing excellent customer service. If you need help with your account, have questions about services, or need to report a lost card, there are several convenient ways to reach out to their customer service team.

Contact Information

Website: Standard Bank
Phone (South Africa): 0860 123 000
Phone (Lost or Stolen Cards, South Africa): 0800 020 600
Email: [email protected]
Banking App Queries: 0860 123 000 or [email protected]
Cell Phone Banking Queries: 0860 123 000

Contacting Standard Bank Customer Service

1. Phone

The most direct way to make contact with Standard Bank is by phone. For general inquiries and banking assistance within South Africa, call 0860 123 000. If you need to report a lost or stolen card, contact 0800 020 600 immediately to block the card and prevent unauthorized transactions.

2. Email

For written correspondence, email [email protected]. Make sure to provide detailed information about your issue or question to help expedite the resolution process.

3. Banking App Queries

For issues related to Standard Bank's mobile banking app, call 0860 123 000 or email [email protected]. Customer service is available from 8 am to 9 pm on weekdays, and from 8 am to 4 pm on weekends and public holidays.

4. Cell Phone Banking Queries

If you have questions about cell phone banking, you can call 0860 123 000. Assistance is available from 8 am to 9 pm on weekdays, and from 8 am to 4 pm on weekends and public holidays.

5. Standard Bank Online Community

Standard Bank engages with customers through their online community. For general questions, you can send an email to [email protected]. The community team can help with common queries or concerns.

6. International Contact

For international customers, Standard Bank offers several contact options. You can reach their customer service for personal inquiries at 0860 033 269 (local) or +44 (0)1624 643 643 (international). Alternatively, you can send them an email through their contact page.

7. WhatsApp Support

Standard Bank provides support via WhatsApp. For assistance through this platform, send "Hi" to +44 1624 643675. If your query cannot be resolved via WhatsApp, a Personal Banker will follow up with you within two business days.

Additional Tips

Provide Complete Details: When contacting customer service, ensure you provide all necessary information to facilitate a swift resolution of your issue.
Emergency Situations: For emergencies or if your card is lost or stolen, report the issue immediately using the dedicated phone line to prevent unauthorized transactions.
Visit the Website: For information on Standard Bank’s products, services, and customer service options, visit their official website at Standard Bank.

Utilize these contact methods to reach Standard Bank’s customer service team for various needs, from general inquiries to urgent issues. Their dedicated team is committed to providing efficient and effective support.

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