How to Contact SSS Customer Service

When dealing with Social Security System (SSS) concerns in the Philippines, it's essential to know how to reach customer service effectively. SSS manages the social security of private, professional, and informal sector workers, and efficient communication channels are crucial for a seamless experience. Whether it's for inquiries, claims, or issues related to benefits and contributions, knowing how to get in touch with SSS customer service can save time and hassle. Below is a step-by-step guide on contacting SSS customer service credibly and easily.

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Published onApril 1, 2024

RSS Blog

How to Contact SSS Customer Service

Through The SSS Hotline

One of the primary methods of reaching out is through the SSS Call Center. You can contact SSS via their hotline:

SSS Call Center: (02) 8920-6446 to 55.

Available from Monday to Friday, you can call during office hours (8:00 AM – 5:00 PM). An Interactive Voice Response System (IVRS) may greet you, providing options for different services. If you want to speak with a customer service representative, follow the prompts to get through.

Contacting Via Email

SSS also offers email support for various concerns. Sending an email can be particularly useful for non-urgent matters or when you need to attach pertinent documents. For general inquiries, you may use:

Member Relations Office: [email protected]

Ensure you provide complete details such as your full name, SSS number, and a clear description of your concern for a prompt and accurate response.

My.SSS Portal

SSS has digitized many of its services through the My.SSS portal, which is accessible on their official website:

My.SSS Online Portal

This portal allows you to view your contribution records, set appointments, file for certain benefits, and loans and more. For assistance with the portal itself, such as login issues or site navigation, you can send an email to:

Online Services Department: [email protected]

In the current digital age, SSS embraces social media to reach out to the public. They have official accounts on various platforms:

Facebook: @SSSPh
Twitter: @PHLSSS
Instagram: @mysssph

For inquiries, you can send them a direct message on these platforms. While the response might not be as immediate as calling, it is a convenient option to try, especially for general queries.

Mobile App

For tech-savvy members, SSS offers a mobile app available on both Android and Apple devices. It mirrors many of the functionalities available in the My.SSS online portal and is convenient for those on-the-go.

Search "SSS Mobile" on Google Play Store or Apple App Store to download.

You can also send a message through the app if you encounter any issues while using it.

Walk-In Inquiries

While it’s a more traditional method, you can always visit an SSS branch for face-to-face assistance. SSS offices are open during regular business hours and equipped to handle all sorts of member concerns. Before visiting, check if there are online appointments available to save time and ensure a more organized visit.

Utilizing SSS Service Offices

Aside from the main branches, SSS service offices located in malls and remote areas are also available. They might not offer the same range of services as a full branch, but they are convenient for filing basic transactions and initial inquiries.

SSS Hotlines For Overseas Filipino Workers (OFWs)

For OFWs, SSS has dedicated contact channels to cater to Filipinos abroad:

Refer to the SSS website's directory for international toll-free numbers applicable in your country of work.

Please note that international toll-free numbers are subject to the availability and telecom services in the host country.

In every communication with SSS, always secure your personal information and never disclose your password or PIN. For data security reasons, SSS representatives will never ask for these details through calls or emails. It’s essential to note that while the details provided above are accurate as per the latest available information, contact methods may change. To ensure you have the most updated contact information, visit the official SSS website or verify through official social media accounts before proceeding.

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