How to Contact Skechers Customer Service

Skechers is a well-known footwear brand that offers stylish and comfortable shoes. If you have questions or need help with their products or services, contacting Skechers customer service is straightforward. This article outlines the different ways to reach their customer care team.

1. Contacting Skechers Customer Care via Phone

To contact Skechers customer service directly, you can call their toll-free number at 1-800-746-3411. The phone service is available Monday to Friday from 8:00 am to 5:00 pm PST. When you call, provide your information and describe your issue to the representative. They will assist you with a resolution or next steps.

2. Live Chat Support

Skechers also offers live chat support for customer inquiries. To use this feature, visit the Skechers Help Center. Look for the chat support button at the bottom right corner of the page. Live chat is available during regular business hours, offering a quick way to address your questions or concerns.

3. Email Support

If you prefer written communication, you can email Skechers customer service. Access the contact support page by clicking here. From this page, find the "Contact Us" link at the bottom, which allows you to send an email with your query. The customer service team generally responds in a timely manner.

4. Retail Store Assistance

For customers who bought items at a Skechers retail store, there are specific assistance options. If you have a quality issue with your shoes, you can mail them for inspection. U.S. customers can send the item to:

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Be sure to include your contact details, such as your mailing address, phone number, and email, along with the reason for the return. This option is valid only for eligible items.

You can also return purchases at any Skechers retail store (excluding Guam). To receive a refund, present a receipt from the Skechers website. To start the return process, download the return form from the Skechers site.

Skechers provides multiple convenient ways to contact customer service. Whether you call, use live chat, send an email, or visit a retail store, you can easily get assistance for any queries or concerns regarding their products. Their efficient customer care team is ready to help ensure a pleasant shopping experience.

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