How to Contact Origin Energy Customer Service

Origin Energy is a leading energy provider in Australia, offering services including electricity, natural gas, and solar energy solutions. There may be times when you need to contact customer service for billing inquiries, service interruptions, account changes, or general support. Knowing the best ways to reach their customer service team is important.

Make a Call for Immediate Assistance

The most direct way to contact Origin Energy is by phone. They have a dedicated customer service line that you can call for immediate help. The customer service team can assist you with various issues, such as billing and payments or technical support. Keep your account number ready, as you may need to provide it for verification.

For Residential customers, call 13 24 61.
For Business customers, dial 13 24 61 as well.

Telephone support is available Monday to Friday from 7 am to 9 pm (AEST/AEDT) and Saturday from 9 am to 5 pm. Wait times can vary, so calling early in the morning or late in the evening may result in shorter wait times.

Send an Email for Less Urgent Matters

For less urgent inquiries, sending an email can be a good choice. You can reach Origin Energy's customer service by filling out a contact form on their website. This allows you to clearly outline your issue or question and provides a written record of your correspondence. Be aware that response times can vary, so email may not be the best option for immediate concerns.

Live Chat for Real-Time Solutions

Origin Energy offers a live chat service on their website for quick assistance. This option usually has shorter wait times than phone support and allows for written communication. To use the live chat service, visit the Origin Energy website and look for the chat icon on the bottom right corner of the page.

Use the Help and Support Center on the Website

For self-help options, the Origin Energy website features a comprehensive Help and Support Center. Here, you can find answers to frequently asked questions, troubleshoot common problems, and read informative articles related to your energy service. Using this resource can save you time and may resolve your issue without contacting customer service.

Managing Your Account Online

Origin Energy provides an online account management system called 'My Account'. By logging into My Account, you can manage aspects of your service, such as viewing your bill, making payments, updating account details, and monitoring your energy usage. My Account is accessible 24/7, providing a convenient way to handle your energy services outside business hours.

Write a Letter

If you prefer traditional methods and your issue is not urgent, you can also write a letter to Origin Energy's customer service. While this option is slower, some customers may feel more comfortable with this method for formal complaints or detailed correspondence. Include your return address so they can respond to your inquiry.

There are numerous methods to contact Origin Energy customer service, including phone, email, live chat, the Help and Support Center, 'My Account', or by writing a letter. Choose the method that best suits your needs and urgency, and you can expect a helpful response from their customer service team.

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