How to Contact M1 Customer Service

M1 Limited, also known as M1, is a leading telecommunications company in Singapore. It offers mobile and fixed services, including broadband and fiber solutions, to both individual and business customers. M1 values customer service and provides several options for customers to get in touch for support or to address inquiries.

Telephone Support

For direct assistance, you can call M1's customer service number. For personal mobile or broadband inquiries, the contact number is:

1627 (toll-free for calls within Singapore)

If you are calling from overseas, you can reach them at:

+65 9680 1627

The hotline is available 24/7, ensuring you receive help whenever you need it.

Email Support

For issues that are not urgent, you can email M1's customer service team. Although the general email address is not publicly displayed to reduce spam, you can contact them using the online email form found in the 'Contact Us' section of the M1 website. M1 typically responds within a reasonable timeframe.

Online Contact Form

M1 has an online contact form for customer inquiries. Access this through the “Contact Us” section on their website. The form allows you to indicate the purpose of your inquiry, such as feedback, general questions, or technical support. This helps ensure that your query is directed to the appropriate department.

Live Chat

For urgent matters that do not require a phone call, M1 offers a live chat service on its official website. You can start a chat session by clicking the 'Chat' icon, usually located at the bottom corner of the page. This service connects you with a customer service agent during their operational hours.

Physical Service Centers

If you prefer in-person assistance, you can visit one of M1’s customer service centers located throughout Singapore. Staff at the centers provide personalized help, product demonstrations, and help with account-related issues. Store addresses and operating hours can be found on the M1 website's “Store Locator” page.

Postal Mail

For sending physical documents or if you prefer traditional mail, you can write to M1's corporate mailing address:

M1 Limited
10 International Business Park
Singapore 609928

When sending inquiries, include your M1 account details, a description of your issue, and any relevant documents to assist in resolving your concerns.

M1 provides multiple channels for customers to reach out for help and support. Whether through phone calls, emails, live chat, or visits to service centers, M1 ensures accessible assistance. Clear communication and relevant information will help the customer service team resolve your issues effectively. Always use official M1 resources to protect your personal information.

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