How to Contact Lime Customer Support

Lime provides 24/7 customer support to ensure a smooth experience for users. Whether you have an issue with your ride, need help with your account, or want to report a complaint, Lime's customer support team is ready to assist you.

Contact Methods

Lime offers several ways to contact their customer support team:

Help Center: Access Lime's Help Center at Lime Help Center. It contains detailed articles on a variety of topics, including getting started, account and payment issues, reporting problems, and safety. You can also submit a request for assistance through the Help Center.
Email: For direct communication, email Lime's customer support team at [email protected]. Include detailed information about your issue for a quicker response.
Phone: For urgent matters, you can contact Lime at (888)-546-3345. Be aware that phone support availability may vary based on your location.

Submitting a Request

To submit a request for help through the Help Center, follow these steps:

Visit Lime Help Center.
Navigate to the relevant category for your issue.
Select the specific article that relates to your question. If needed, click "Submit a request" at the top-right corner of the page.
Fill out the form with accurate details such as your location, Lime vehicle type, and a description of your issue.
Click "Submit" to send your request. A support team member will review it and respond as soon as possible.

Additional Resources

Lime's Help Center includes useful articles addressing common questions:

These articles can help answer your questions without needing to contact support directly. Lime's Help Center aims to provide comprehensive information for users.

Contacting Lime customer support is straightforward with their Help Center and various communication options. Whether you have a question about riding rules or need account assistance, Lime's support team is committed to ensuring a positive experience for all users. Utilize the resources provided to resolve your issues quickly and enjoy Lime's transportation services.

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