How to Contact Industry State Bank Customer Service

Industry State Bank is a full-service community bank that has been serving individuals and businesses in Austin, Colorado, Fayette, and Washington Counties for over 100 years. With a commitment to exceptional customer service, Industry State Bank is dedicated to meeting the banking needs of its customers. If you have any questions or concerns, contacting the customer service team at Industry State Bank is effortless.

Contact Methods

Industry State Bank provides several convenient methods for customers to get in touch with their customer service team. Whether you prefer making a phone call, sending an email, or visiting a branch location in person, there are multiple options available. The following contact methods can be used to reach out to Industry State Bank's customer service:

1. Phone Numbers: Industry State Bank has multiple phone numbers that customers can use to get in touch with their customer service team. The main phone numbers for Industry, New Ulm, and Columbus branches are as follows:

   • Industry: 979-357-4437
   • New Ulm: 979-992-3391
   • Columbus: 979-732-5626

2. 24 Hour Telephone Voice Access: For immediate assistance with your accounts or banking services, Industry State Bank offers a 24-hour telephone banking service. You can access this automated system by dialing 979-357-6677.

3. Lost/Stolen Debit Card Hotline: In case of a lost or stolen debit card, Industry State Bank provides a hotline for reporting and assistance. You can contact the hotline at 1-800-500-1044.

4. Request an Appointment Online: To save time, customers can request an appointment online by visiting Industry State Bank's website at https://www.isbtx.com/Contact-Us.

Branch Locations

Industry State Bank has three branch locations for customer convenience. If you prefer face-to-face interactions, you can visit one of these branches during business hours. The branch locations are as follows:

1. Industry:

   • Address: 16886 Fordtran Blvd. Industry, Texas 78944
   • Phone: 979-357-4437
   • Fax: 979-357-4736

2. New Ulm:

   • Address: 1210 Fm 109, New Ulm, TX 78950
   • Phone: 979-992-3391

3. Columbus:

   • Address: 2015 Milam Street, Columbus, TX 78934 United States
   • Phone: 979-732-5626

Communication via Email

While Industry State Bank encourages customers to refrain from including non-public personal information in their emails, communicating via email can be a convenient way to contact customer service. If you have general inquiries or need assistance, you can send an email to [email protected]. Rest assured that their dedicated customer service team will promptly respond to your email.

Customer Complaints

If you have a complaint regarding any services or products provided by Industry State Bank, they are committed to addressing your concerns. To file a complaint against the bank, you can reach out to the Texas Department of Banking. The contact information for the department is as follows:

• Mail: 2601 North Lamar Boulevard, Suite 300 Austin, Texas 78705-4294
• Phone: 877-276-5554 (Toll-Free)

Please note that Industry State Bank values customer feedback and strives to resolve any issues in a timely and satisfactory manner. They take customer complaints seriously and work diligently to ensure customer satisfaction.

Contacting Industry State Bank's customer service is easy and convenient. Whether you prefer telephone communication, visiting a branch location, or sending an email, you have multiple options to choose from. Additionally, if you need to file a complaint, Industry State Bank provides the necessary contact information to address any concerns. With their commitment to customer service, Industry State Bank is dedicated to providing the support and assistance needed for all your banking needs.