How to Contact Industrial and Commercial Bank of China (ICBC) NA Customer Service

Industrial and Commercial Bank of China (ICBC) NA is a financial institution that provides a range of banking services to customers in the United States. If you have a question about your account, need help with a transaction, or wish to provide feedback, contacting ICBC NA's customer service is the best way to get assistance. This article outlines the ways to reach ICBC NA customer service.

Phone Support

You can reach ICBC NA customer service by phone. Call their nationwide 24-hour service hotline at 95588. This hotline is staffed by knowledgeable representatives who can assist you with various inquiries. ICBC NA also offers a 24-hour VIP service hotline at 400-66-95588 for holders of Caifu Card, Elite Club Account Card, Platinum Card, and Gold Credit Card nationwide (excluding Shanghai, Zhejiang, and Guangdong).

Website Support

ICBC NA's official website, http://www.icbc-us.com, provides a section for customer service. You can find answers to frequently asked questions (FAQs) and browse various support articles. If you can't find the information you need, the website offers a form to submit your inquiry online.

Email Support

For non-urgent inquiries or feedback, you can contact ICBC NA customer service via email. Compose an email with your question or concern and send it to [email protected]. ICBC NA's customer service team will review your email and respond promptly.

Branch Locations

ICBC NA has several branches for face-to-face assistance. Here are a few locations:

Brooklyn Branch
- Address: 5714 8th Avenue, Brooklyn, NY 11220
- Tel: (718) 210-0508
- Fax: (718) 492-4201
Flushing Branch
- Address: 39-02 Main Street, Flushing, NY 11354
- Tel: (347) 905-9772
- Fax: (718) 886-3912
Ground Floor
- Address: 1185 Avenue of the Americas, New York, NY 10036
- Note: This branch only offers ATMs and no branch services.

You can visit any of these branches during operating hours to speak with a representative and receive assistance.

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