How to Contact Industrial and Commercial Bank of China (ICBC) NA Customer Service

Industrial and Commercial Bank of China (ICBC) NA is a leading financial institution that provides a range of banking services to customers in the United States. Whether you have a query about your account, need assistance with a transaction, or want to provide feedback, contacting ICBC NA's customer service is the most effective way to get the help you need. In this article, we will outline several ways to contact ICBC NA customer service.

Phone Support

One of the most direct ways to reach ICBC NA customer service is by phone. You can call their nationwide 24-hour service hotline at 95588. This hotline is available round-the-clock and is staffed by knowledgeable customer service representatives who can assist you with various inquiries. Additionally, ICBC NA provides a 24-hour VIP service hotline at 400-66-95588 for holders of Caifu Card, Elite Club Account Card, Platinum Card, and Gold Credit Card nationwide (except Shanghai, Zhejiang, and Guangdong).

Website Support

ICBC NA's official website, http://www.icbc-us.com, offers a wealth of information and resources, including a dedicated section for customer service. You can find answers to frequently asked questions (FAQs) and browse through various support articles to address common banking queries. If you can't find the information you need, the website also provides a form where you can submit your inquiry online.

Email Support

For inquiries or feedback that are not time-sensitive, you can choose to contact ICBC NA customer service via email. Simply compose an email with your query or concern and send it to the following address: customerservice@icbc-us.com. ICBC NA's customer service team will review your email and respond to you as soon as possible.

Branch Locations

ICBC NA has several branch locations that you can visit in person for face-to-face assistance. Here are the addresses and contact details of a few branches:

Brooklyn Branch
- Address: 5714 8th Avenue, Brooklyn, NY 11220
- Tel: (718) 210-0508
- Fax: (718) 492-4201
Flushing Branch
- Address: 39-02 Main Street, Flushing, NY 11354
- Tel: (347) 905-9772
- Fax: (718) 886-3912
Ground Floor
- Address: 1185 Avenue of the Americas, New York, NY 10036
- Note: This branch only offers ATMs and no branch services

You can visit any of these branches during their operating hours to speak with a representative and receive personalized assistance.

Conclusion

Contacting ICBC NA customer service is essential for resolving banking-related matters and obtaining the assistance you need. Whether you prefer to communicate over the phone, through email, or in person at one of their branch locations, ICBC NA provides multiple avenues for you to connect with their dedicated customer service team. Remember to have your account details and any relevant information handy for a smoother and more efficient customer service experience.

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