How to Contact Industrial and Commercial Bank of China Financial Services Customer Service

The Industrial and Commercial Bank of China Financial Services (ICBCFS) is a prominent financial institution offering global clearing, execution, and financing services to institutional clients. If you have questions or need assistance, contacting their customer service team is a quick and efficient way to get support.

Customer Service Hotline

ICBCFS has a 24/7 customer service hotline. To connect with their representatives, call the Nationwide 24-hour Service Hotline: 95588. This hotline is available for all customers and is ideal for immediate help or answering any queries about ICBCFS services.

VIP Service Hotline for Premium Customers

Are you a premium customer of ICBCFS? Use their VIP Service Hotline by dialing 400-66-95588 for dedicated service. This hotline is accessible for holders of Caifu Card, Elite Club Account Card, Platinum Card, and Gold Credit Card nationwide, excluding Shanghai, Zhejiang, and Guangdong. VIP service ensures personalized assistance for financial needs.

Customer Service via SMS

ICBCFS also allows you to contact customer service via SMS. Send your inquiry details to their designated SMS number. This method lets you conveniently communicate without calling.

Online Contact Form

You can reach ICBCFS customer service online by visiting their official website at icbcfs.com and navigating to the "Contact Us" section. Complete the contact form with your name, email address, subject, and message. After submitting your query, their customer service team will respond to you promptly.

Visiting ICBCFS Branches

Prefer face-to-face interaction? ICBCFS has several branches where you can receive assistance. The services provided may vary by branch, but ATM services are available at selected locations. Here are a few branch addresses in New York:

Brooklyn Branch:
- Address: 5714 8th Avenue, Brooklyn, NY 11220
- Contact: Tel: 718-210-0508 | Fax: 718-492-4201
Flushing Branch:
- Address: 39-02 Main Street, Flushing, NY 11354
- Contact: Tel: 347-905-9772 | Fax: 718-886-3912
Ground Floor:
- Address: 1185 Avenue of the Americas, New York, NY 10036
- Note: ATM services only; no branch services available.

These branches provide access to ICBCFS services where you can directly speak with staff about any concerns or inquiries.

Contacting ICBCFS customer service is simple and offers multiple ways to get assistance. Whether using hotlines, SMS, the online contact form, or visiting branches, ICBCFS provides reliable support for its customers. Be sure to give accurate details and be clear in your questions to receive the best assistance. If you need support regarding ICBCFS services, reach out to their customer service team.

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